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Published by:
IE Business School (2016)
Web-based case
Data source:
Field research
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The case details events from April to June 2011, when an attack on the PlayStation Network (PSN) occurred. As a consequence of this incident, the PSN systems shut down and personal information about users was stolen by hackers. Students will analyze the facts and then present action paths, putting themselves in the role of a PlayStation team member in charge of the situation. They will also need to develop a business continuity plan for the future. The case has been developed as a simple multimedia tool with the information organized according to the different stakeholders and through a timeline of the attack. In addition to texts and images, each chapter has a number of links that students can visit to delve deeper into their analysis.

Teaching and learning

This item is suitable for postgraduate and executive education courses.


Systems security; Cyber Security; Business continuity plan; Internet security; Cyber-attack


The events covered by this item took place in 2011.

Geographical setting


Featured company

Company name:

Featured protagonist

  • Alice Sterling (female)

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