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Case
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Reference no. 914-026-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Kiron Ravindran (IE Business School (Instituto de Empresa S.L)); Manan Podar (IE Business School (Instituto de Empresa S.L)); Alvaro Arenas (IE Business School (Instituto de Empresa S.L))
Published by: IE Business School
Originally published in: 2014
Version: 8 January 2014
Length: 14 pages
Topics: Sony; Sony Corporation; PlayStation; Hacker attack; System attack; PlayStation Portable; Systems security; Cyber Security; Business continuity plan; Internet security; Gaming; Console anonymous
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Abstract

The case details events from April to June 2011, when an attack to the PlayStation Network (PSN) occurred. As a consequence of this incident the PSN systems shut down and personal information about users was stolen by hackers. Students should analyze the facts and then present action paths, putting themselves in the role of a PlayStation team member in charge of the situation. They should also present a business continuity plan for the future. The case has been developed as a simple multimedia tool, accessible by computers and tablets, with information organized through the different stakeholders and a timeline of the actual attack. In addition to texts and images, each chapter has a number of links that students can visit if they wish, in order to delve deeper for their analysis.

Time period

The events covered by this case took place in 2011.

Geographical setting

Region:
World/global
Teaching note
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Reference no. 914-026-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Kiron Ravindran (IE Business School (Instituto de Empresa S.L)); Manan Podar (IE Business School (Instituto de Empresa S.L)); Alvaro Arenas (IE Business School (Instituto de Empresa S.L))
Published by: IE Business School
Originally published in: 2014
Version: 8 January 2014
Length: 7 pages
View full details

About

Abstract

The case details events from April to June 2011, when an attack to the PlayStation Network (PSN) occurred. As a consequence of this incident the PSN systems shut down and personal information about users was stolen by hackers. Students should analyze the facts and then present action paths, putting themselves in the role of a PlayStation team member in charge of the situation. They should also present a business continuity plan for the future. The case has been developed as a simple multimedia tool, accessible by computers and tablets, with information organized through the different stakeholders and a timeline of the actual attack. In addition to texts and images, each chapter has a number of links that students can visit if they wish, in order to delve deeper for their analysis.

Settings

Time period

The events covered by this case took place in 2011.

Geographical setting

Region:
World/global

Related

Teaching note
-
Reference no. 914-026-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Kiron Ravindran (IE Business School (Instituto de Empresa S.L)); Manan Podar (IE Business School (Instituto de Empresa S.L)); Alvaro Arenas (IE Business School (Instituto de Empresa S.L))
Published by: IE Business School
Originally published in: 2014
Version: 8 January 2014
Length: 7 pages
View full details