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Specific topic: Centralisation of back office activities

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Case

Reference no. 497-032-1

Subject category: Human Resource Management / Organisational Behaviour

Authors: Jean-Francois Manzoni (INSEAD); Soumitra Dutta (INSEAD); Francesca Gee (INSEAD)

Published by: INSEAD

Published in: 1997

Length: 16 pages

Data source: Field research

Topics: Automation; Centralisation of back office activities; Change teams; Leadership; Management of change; Process redesign; Project management; Restructuring

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Share a link: https://casecent.re/p/8555

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Case

Reference no. 697-042-1

Subject category: Production and Operations Management

Authors: Jean-Francois Manzoni (INSEAD); Suchandra Dutta (INSEAD); Francesca Gee (INSEAD)

Published by: INSEAD

Published in: 1997

Length: 16 pages

Topics: Automation; Centralisation of back office activities; Downsizing; Management of change; Process reengineering; Restructuring; Role of bank branch managers; Strategy implementation

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Share a link: https://casecent.re/p/8573

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