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Specific topic: On time performance
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Case
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Reference no. W31500
Spanish language
Subject category: Knowledge, Information and Communication Systems Management
Authors: Singfat Chu (National University of Singapore Business School, National University of Singapore); Ramya Subramanian (National University of Singapore)
Published by: Ivey Publishing
Originally published in: 2018
Version: 2018-01-23
Length: 6 pages
Data source: Field research
Topics: Aftermarket; Customer service; Optimization; On time performance; Management science
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Share a link: https://casecent.re/p/187836
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