Product details

Haidilao (HDL) is a famous Chinese Sichuan-flavor hot pot restaurant chain known for exceptional service that constantly goes beyond customer expectations. HDL employees' enthusiasm is deeply rooted in the company's values, which reward personal effort and emphasize a culture of benevolence and treating people with fairness and justice. Decent living conditions, higher salaries than at other restaurants, and opportunities for career advancement give employees a sense of self-esteem and superiority over peers who work in other restaurants. Adopting a 100 percent direct operations model, the company previously lacked experienced restaurant managers, who were deemed as the company's core talent. The founder Zhang Yong designed a profit-sharing mechanism that not only motivated restaurant managers effectively, but also facilitated mentor-protege relationships. After two years of execution, the company achieved high-speed expansion and formed a core talent pool for the future. Zhang Yong is not resting satisfied with HDL's China market success, but rather aims to introduce the hot pot dining experience in overseas markets, especially to local mainstream customers. However, would HDL's incentive system work as well in different cultures? Another issue is food safety concerns. HDL has invested heavily in a smart restaurant with an unmanned kitchen in Beijing; could that be the solution?