Product details

This case describes a situation at a fictional emergency department in which congestion in the process has caused long wait times and patient dissatisfaction. The hospital administrators are considering adding capacity by hiring new employees or physically expanding the department. Sunny State Hospital System is in the pilot phase of a Lean Six Sigma implementation, and the Miami Emergency Department (MED) was chosen as one of the pilot projects in hopes that Lean Six Sigma could help the MED to avoid the expenses of new employees or construction. Some baseline measurement data for the MED is presented for analysis. The remainder of the case is left open ended so that students may practice the tools of Lean Six Sigma in a realistic setting.