Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
Length: 5 pages
Data source: Published sources
Share a link:
https://casecent.re/p/1359
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Abstract
This technical note outlines a set of behavioral techniques for expressing emotion effectively in interpersonal interactions. The skillful expression of emotion holds a number of benefits in interpersonal interactions. The premise from which I start is that emtions are always present in every interaction, no matter what topic or who the participants are. Expressing those emotions using the techniques described leads to greater effectiveness than merely suppressing the emotion.
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Abstract
This technical note outlines a set of behavioral techniques for expressing emotion effectively in interpersonal interactions. The skillful expression of emotion holds a number of benefits in interpersonal interactions. The premise from which I start is that emtions are always present in every interaction, no matter what topic or who the participants are. Expressing those emotions using the techniques described leads to greater effectiveness than merely suppressing the emotion.