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Because of several factors, the employee decided that the raise offered by her company''s director of operations was inadequate (see ''Maria Mancini - Expatriate Compensation (A)'', case 9A98G007). She had not had an answer to her carefully worded fax, nor to subsequent calls made by her from Hong Kong. Advised by the director''s assistant to contact the Human Resources Director, she met personally with him while she was in Italy two weeks later. He surprised her by readily agreeing to her request for a larger raise, but despite this, she had received neither the confirmation letter nor the pay increase. Her work visa renewal requiring a formal contract was due soon and she was concerned about what to do.