Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2000-10-04
Length: 9 pages
Data source: Field research
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https://casecent.re/p/15814
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Abstract
The president of a national computer sales and installation company wants to develop a plan to improve morale and reduce turnover. The company has grown rapidly is experiencing high employee turnover and low morale. In addition, a report, prepared by the controller, indicates a link between the increasing turnover and reducing customer retention (sales) data.
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Abstract
The president of a national computer sales and installation company wants to develop a plan to improve morale and reduce turnover. The company has grown rapidly is experiencing high employee turnover and low morale. In addition, a report, prepared by the controller, indicates a link between the increasing turnover and reducing customer retention (sales) data.