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Case
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Reference no. 9A95C007
Published by: Ivey Publishing
Originally published in: 1995
Version: 2000-10-04
Length: 9 pages
Data source: Field research

Abstract

The president of a national computer sales and installation company wants to develop a plan to improve morale and reduce turnover. The company has grown rapidly is experiencing high employee turnover and low morale. In addition, a report, prepared by the controller, indicates a link between the increasing turnover and reducing customer retention (sales) data.
Location:
Size:
Large

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Abstract

The president of a national computer sales and installation company wants to develop a plan to improve morale and reduce turnover. The company has grown rapidly is experiencing high employee turnover and low morale. In addition, a report, prepared by the controller, indicates a link between the increasing turnover and reducing customer retention (sales) data.

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Location:
Size:
Large

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