Subject category:
Human Resource Management / Organisational Behaviour
Published by:
International Institute for Management Development (IMD)
Version: 16.11.2018
Length: 7 pages
Data source: Published sources
Abstract
Haidilao is one of China's most popular hotpot chains. For a hotpot restaurant, customers have food in a help-themselves way. It is difficult to offer product differentiations. Haidilao makes service quality a critical differentiator and builds a human resources system to ensure service quality becomes its core competence.
Time period
The events covered by this case took place in 1994-2018.Featured company
Haidilao International Holding
Employees:
10000+
Industry:
Catering industry
About
Abstract
Haidilao is one of China's most popular hotpot chains. For a hotpot restaurant, customers have food in a help-themselves way. It is difficult to offer product differentiations. Haidilao makes service quality a critical differentiator and builds a human resources system to ensure service quality becomes its core competence.
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Time period
The events covered by this case took place in 1994-2018.Featured company
Haidilao International Holding
Employees:
10000+
Industry:
Catering industry