Product details

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Case
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Reference no. IMD-7-2047
Authors: Winter Nie
Published by: International Institute for Management Development (IMD)
Originally published in: 2018
Version: 16.11.2018
Revision date: 18-Dec-2018
Length: 7 pages
Data source: Published sources

Abstract

Haidilao is one of China's most popular hotpot chains. For a hotpot restaurant, customers have food in a help-themselves way. It is difficult to offer product differentiations. Haidilao makes service quality a critical differentiator and builds a human resources system to ensure service quality becomes its core competence.

Time period

The events covered by this case took place in 1994-2018.

Featured company

Haidilao International Holding
Employees:
10000+
Industry:
Catering industry

About

Abstract

Haidilao is one of China's most popular hotpot chains. For a hotpot restaurant, customers have food in a help-themselves way. It is difficult to offer product differentiations. Haidilao makes service quality a critical differentiator and builds a human resources system to ensure service quality becomes its core competence.

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Time period

The events covered by this case took place in 1994-2018.

Featured company

Haidilao International Holding
Employees:
10000+
Industry:
Catering industry

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