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Case
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Reference no. 319-0312-1
Published by: Amity Research Centers
Published in: 2019

Abstract

Crocs shoes, introduced in the year 2002 gained popularity for being 'soft, comfortable, lightweight, non-marking and odour-resistant'. But it stirred lot of criticism for its 'ugly' design. Such polarisation of public opinion swayed Crocs business; and within first five years of launch, it became a USD5 billion company with 5,000 employees worldwide. As the growth spree continued for next few years, the company faced challenges while pursuing aggressive expansion policies. After receiving USD200 million investments from a private equity group Blackstone, the business was determined to take up corrective measures to revive and set itself on a growth path. Its harsh strategies indeed helped the business to unleash growth potential and emerge as the thirteenth most popular shoes in the year 2019. How Crocs with its ugly design had managed to position itself in a contemporary world ruled by the new notion of beauty? How Crocs had maneuvered its product and digital strategy to re-establish its relevance among the millennial buyers?

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2019.

Geographical setting

Region:
World/global

Featured company

Crocs Inc
Employees:
1001-5000
Type:
Public company
Industry:
Footwear industry

About

Abstract

Crocs shoes, introduced in the year 2002 gained popularity for being 'soft, comfortable, lightweight, non-marking and odour-resistant'. But it stirred lot of criticism for its 'ugly' design. Such polarisation of public opinion swayed Crocs business; and within first five years of launch, it became a USD5 billion company with 5,000 employees worldwide. As the growth spree continued for next few years, the company faced challenges while pursuing aggressive expansion policies. After receiving USD200 million investments from a private equity group Blackstone, the business was determined to take up corrective measures to revive and set itself on a growth path. Its harsh strategies indeed helped the business to unleash growth potential and emerge as the thirteenth most popular shoes in the year 2019. How Crocs with its ugly design had managed to position itself in a contemporary world ruled by the new notion of beauty? How Crocs had maneuvered its product and digital strategy to re-establish its relevance among the millennial buyers?

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2019.

Geographical setting

Region:
World/global

Featured company

Crocs Inc
Employees:
1001-5000
Type:
Public company
Industry:
Footwear industry

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