Product details

Product details
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Abstract

The case study 'J&J India Uses Tiktok to Connect with Indian Teenage Girls' is about J&J India's '#Unbottle Apna Swag' marketing campaign on TikTok to promote its Clean & Clear brand's 'My Swag' limited-edition range of foaming facewash products. The case describes how intense competition from rival brands such as Himalaya and Lakme, which had launched face wash products in 2016 and 2018, had led to J&J India feeling the need to come up with a new strategy to connect with Generation Z teenage girls. Under the new strategy, J&J India launched a limited-edition range of Clean & Clear foaming facewash products called 'My Swag Bottles'. The case also highlights how J&J India created the packaging to reflect the personality of Indian teenage girls who did not shy away from asserting their individuality and used the word 'swag' to describe their individuality or anything (tangible and intangible) that represented their uniqueness. What differentiated the limited edition 'My Swag Bottles' from the original Clean & Clear Foaming Face Wash was the colorful and trendy illustrations on the face of the pack which symbolized the different personalities of Indian teenage girls. The case moves on to describe the marketing campaign that included commercials on television and YouTube. The campaign was also launched on TikTok where influencers were used to promote the product. The case gives details of the contest called '#UnbottleApnaSwag' targeted at teenage girls that was a runaway success with the creation of 2.62 million user-generated videos, 1.96 billion video views, and 172 million shares/comments/likes. Moreover, it helped Clean & Clear add over 10,400 new followers on TikTok and to reassert its teenage credentials. The case study ends with the challenges facing TikTok and with the question whether TikTok can become a regular channel of communication for consumer companies to market to teenagers in India.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2019-2020.

Geographical setting

Region:
Asia
Country:
India

Featured company

Johnson & Johnson Consumer (India)
Employees:
1001-5000
Turnover:
INR 58.3 billion (2018)
Type:
Public company
Industry:
Cosmetics & toiletries

About

Abstract

The case study 'J&J India Uses Tiktok to Connect with Indian Teenage Girls' is about J&J India's '#Unbottle Apna Swag' marketing campaign on TikTok to promote its Clean & Clear brand's 'My Swag' limited-edition range of foaming facewash products. The case describes how intense competition from rival brands such as Himalaya and Lakme, which had launched face wash products in 2016 and 2018, had led to J&J India feeling the need to come up with a new strategy to connect with Generation Z teenage girls. Under the new strategy, J&J India launched a limited-edition range of Clean & Clear foaming facewash products called 'My Swag Bottles'. The case also highlights how J&J India created the packaging to reflect the personality of Indian teenage girls who did not shy away from asserting their individuality and used the word 'swag' to describe their individuality or anything (tangible and intangible) that represented their uniqueness. What differentiated the limited edition 'My Swag Bottles' from the original Clean & Clear Foaming Face Wash was the colorful and trendy illustrations on the face of the pack which symbolized the different personalities of Indian teenage girls. The case moves on to describe the marketing campaign that included commercials on television and YouTube. The campaign was also launched on TikTok where influencers were used to promote the product. The case gives details of the contest called '#UnbottleApnaSwag' targeted at teenage girls that was a runaway success with the creation of 2.62 million user-generated videos, 1.96 billion video views, and 172 million shares/comments/likes. Moreover, it helped Clean & Clear add over 10,400 new followers on TikTok and to reassert its teenage credentials. The case study ends with the challenges facing TikTok and with the question whether TikTok can become a regular channel of communication for consumer companies to market to teenagers in India.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2019-2020.

Geographical setting

Region:
Asia
Country:
India

Featured company

Johnson & Johnson Consumer (India)
Employees:
1001-5000
Turnover:
INR 58.3 billion (2018)
Type:
Public company
Industry:
Cosmetics & toiletries

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