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This case study explores the end-to-end Custom process flow (import/export) that relates to the ASEAN region. The primary objective is to gain an understanding of the customs clearance procedures utilized throughout the ASEAN region and to carry out a comparison analysis with Singapore. The study will assist the organization in gaining a better understanding of the problems that are associated with customs clearance and how those challenges can be solved. This analysis will assist in determining the areas of weakness and opportunity, both of which can be capitalized on to increase profits and make the most efficient use of the resources that are available and assist organizations in developing a rigorous process to overcome challenges that are on a national level.