Product details

Product details
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Abstract

The Indian BPO (business process outsourcing) industry faced an attrition rate of 30% to 40%, costing the industry Rs 300 crore in recruitment and training. Added to these were the costs for failed service levels. The total loss due to attrition was estimated to be 25% of the annual revenue. A synergy between incentives, higher education programmes, career growth programmes, selection of right person for the right job and changes in the organisation environment helped organisations in bringing the attrition rate under their control to some extent. But all these efforts had cost implications. The high costs involved in employees'' retention was eroding the cost competitiveness of Indian BPO companies. The case study helps in understanding the efficiency of the measures undertaken to curtail employee attrition in the Indian BPO industry.
Location:
Other setting(s):
2004

About

Abstract

The Indian BPO (business process outsourcing) industry faced an attrition rate of 30% to 40%, costing the industry Rs 300 crore in recruitment and training. Added to these were the costs for failed service levels. The total loss due to attrition was estimated to be 25% of the annual revenue. A synergy between incentives, higher education programmes, career growth programmes, selection of right person for the right job and changes in the organisation environment helped organisations in bringing the attrition rate under their control to some extent. But all these efforts had cost implications. The high costs involved in employees'' retention was eroding the cost competitiveness of Indian BPO companies. The case study helps in understanding the efficiency of the measures undertaken to curtail employee attrition in the Indian BPO industry.

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Location:
Other setting(s):
2004

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