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The case discusses the eCitizen portal, an e-government initiative implemented by the Government of Singapore. The portal won the acclaimed Stockholm Challenge Award in the year 2002. The eCitizen portal provided a one-stop shop for the citizens of Singapore enabling them to access the information and services of various government departments quickly and easily. The case examines the reasons for the launch of the portal and discusses the services it offers. It also discusses the challenges faced by the government during the implementation of the portal project. The case also explores the benefits of the project for citizens, businesses and the government. Other IT initiatives taken by the Government of Singapore are also examined. This case is designed to help the students: (1) understand the need for developing an integrated e-government portal and its potential for serving citizens; (2) explore the ways in which IT can help and serve society; (3) study the challenges faced when implementing an e-government portal project; (4) understand and analyse the services offered by the eCitizen portal; and (5) understand the various tangible and intangible benefits of an e-government initiative for citizens, businesses as well as the government itself. The case is intended for MBA/PGDBM level students as part of the knowledge, information and communication systems management curriculum. The teaching note does not contain an analysis of the case.