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Despite a huge investment by Eli Lilly and Company in performance management training, an employee survey indicates that employees do not feel they are getting a quality process. Vicky Olsen, an Human Resources (HR) Associate with Eli Lilly and Company, based in the European Regional Office, wonders what has gone wrong and what should be done about it. What does analysis of the survey reveal? What should she recommend to HR directors at a forthcoming meeting? The case appendix contains an extract from the employee survey relevant to performance management. The case is aimed at MBA students as part of an HR core program. The students will have participated in sessions on HR strategy development and HR processes, such as recruitment and staffing. Subsequent sessions will cover reward/recognition and development.