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Compact case
Condensed version
-
Reference no. F304-151-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Gary M Deutsch (INSEAD); Joanna Fueyo (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 5 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
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Abstract

This is a French version. Carlos Camarero led Rank Xerox's Wave C initiative. Wave I (to improve revenues) was successful and Wave II (to redefine sales processes) was disappointing. Carlos prepared to discuss with Rank Xerox's Managing Director (Bernard Fournier) Wave I's success, Wave II's failure, and lessons learned about best practice transfer. The case demonstrates difficulties associated with best practice transfer within a firm. It provides an example of what 'knowledge' is (eg, knowledge regarding best practices developed in different regions) and highlights problems with knowledge management (eg, how can firms spread identified knowledge to fully take advantage of it).
Location:
Various European countries (eg, France, UK, Germany, Switzerland, Austria, Spain, and Nordic countries
Industry:
Provision of copier machines
Size:
USD5 billion
Other setting(s):
Early 1990s to 1996
Teaching note
-
Reference no. F304-150-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Gary M Deutsch (INSEAD); Joanna Fueyo (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 11 pages
Data source: Field research
View full details
Teaching note
-
Reference no. F304-152-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 6 pages
Data source: Field research
View full details
Teaching note
-
Reference no. F304-154-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 6 pages
Data source: Field research
View full details
Case
-
Reference no. F304-150-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Gary M Deutsch (INSEAD); Joanna Fueyo (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 17 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Case
-
Reference no. F304-152-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 10 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Case
-
Reference no. F304-154-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2004
Length: 6 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. 304-151-1
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 06.2014
Length: 5 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. F304-153-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 4 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. F304-155-1
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 3 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details

About

Abstract

This is a French version. Carlos Camarero led Rank Xerox's Wave C initiative. Wave I (to improve revenues) was successful and Wave II (to redefine sales processes) was disappointing. Carlos prepared to discuss with Rank Xerox's Managing Director (Bernard Fournier) Wave I's success, Wave II's failure, and lessons learned about best practice transfer. The case demonstrates difficulties associated with best practice transfer within a firm. It provides an example of what 'knowledge' is (eg, knowledge regarding best practices developed in different regions) and highlights problems with knowledge management (eg, how can firms spread identified knowledge to fully take advantage of it).

Settings

Location:
Various European countries (eg, France, UK, Germany, Switzerland, Austria, Spain, and Nordic countries
Industry:
Provision of copier machines
Size:
USD5 billion
Other setting(s):
Early 1990s to 1996

Related

Teaching note
-
Reference no. F304-150-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Gary M Deutsch (INSEAD); Joanna Fueyo (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 11 pages
Data source: Field research
View full details
Teaching note
-
Reference no. F304-152-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 6 pages
Data source: Field research
View full details
Teaching note
-
Reference no. F304-154-8
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 6 pages
Data source: Field research
View full details
Case
-
Reference no. F304-150-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Gary M Deutsch (INSEAD); Joanna Fueyo (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 17 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Case
-
Reference no. F304-152-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 10 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Case
-
Reference no. F304-154-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2004
Length: 6 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. 304-151-1
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 06.2014
Length: 5 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. F304-153-1
French language
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 4 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details
Compact case
Condensed version
-
Reference no. F304-155-1
Subject category: Strategy and General Management
Authors: Gabriel Szulanski (INSEAD); Michael Casaburi (INSEAD)
Published by: INSEAD
Originally published in: 2004
Version: 05.2005
Length: 3 pages
Data source: Field research
Topics: Best-practice transfer; Knowledge transfer; Knowledge sharing; Knowledge management; Change management; Change barriers; Core competence; Cross-border transfer
View full details