Published by:
MIT Sloan School of Management
Length: 10 pages
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https://casecent.re/p/6672
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Abstract
The concept - and the practice - of process consultation is enormously influential among students of organizational behavior. In this paper, Professor Schein describes the process that he went through to develop the process consultation approach. He focuses particularly on three ideas: helping as a general human process; the choices that helpers must make, as well as the assumptions that various choices rest on; and the importance of training clients to become helpers.
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Abstract
The concept - and the practice - of process consultation is enormously influential among students of organizational behavior. In this paper, Professor Schein describes the process that he went through to develop the process consultation approach. He focuses particularly on three ideas: helping as a general human process; the choices that helpers must make, as well as the assumptions that various choices rest on; and the importance of training clients to become helpers.