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In this disguised case, John Corbin arrives at the Division of Departmental Services in the Department of Health to take on the job of deputy director. At the same time, the department has directed its senior management to implement a merit pay system for its managerial and supervisory personnel. Corbin decides to institute a merit pay system and use it as 'the fastest way to get a handle on the organization'. A year later, Hal Carter, the head of DOD's contracting office, contends that the performance standards do not measure his effectiveness on the job. After months of argument brings them to an impasse, Corbin must decide whether to change the system or encourage Carter to move on.