Cross-docking Helps JCPenney Reduce Materials Handling and Make Logistics More Efficient

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Cross-docking Helps JCPenney Reduce Materials Handling and Make Logistics More Efficient

Case

Reference no. 610-005-1

Subject category: Production and Operations Management

Authors: Debapratim Purkayastha (IBS Center for Management Research)

Published by: IBS Center for Management Research

Published in: 2010

Length: 11 pages

Data source: Published sources

Topics: Materials handling; Supply chain; Logistics; Distribution; Distribution strategy; Cross-docking; Merchandise flow strategy; Merchandising system; Inventory system; Location; Layout; Warehouse management system; Automated sorting system

Share a link: https://casecent.re/p/93198

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Abstract

This case is about JCPenney Corporation, Inc, a leading retail chain in the US. It discusses how JCP used cross-docking. It also discusses the operations at the JCP's Lathrop, California retail logistics center, the sixth cross-dock facility of the company that was opened in July 2007. It illustrates how the use of cross-docking helped JCP reduce materials handling and made its logistics more efficient. The case also highlights how the use of energy-efficient technologies, processes and proper site selection helped JCP reduce costs and mitigate supply chain risk.