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Thumbnail image for product with reference number 604-004-1
Compact case
Improving Operational Efficiency of a Bank
Case
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Reference no. 604-004-1
Subject category: Production and Operations Management
Authors: HK Singhal (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2004
Length: 3 pages
Data source: Published sources
Topics: Waiting time; Customer arrival pattern; Automated teller machine; Reengineering
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The OM Triangle
Case from journal
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Reference no. OMER1-1LA1
Subject category: Production and Operations Management
Authors: Glen Schmidt (McDonough School of Business, Georgetown University)
Published by: NeilsonJournals Publishing
Published in: "Operations Management Education Review", 2005
Length: 9 pages
Data source: Published sources
Topics: Queueing theory; Capacity; Inventory; Waiting time; Lead time; Information; Trade-off
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Healthcare Facility: Queuing Model Optimization
Case
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Reference no. 617-0068-1
Subject category: Production and Operations Management
Authors: A Vasumathi (Vellore Institute of Technology); Rajesh Mamilla (Vellore Institute of Technology); Stephen Thangaiah (Vellore Institute of Technology)
Originally published in: 2017
Version: 15-Sep-2017
Length: 16 pages
Data source: Field research
Topics: Queuing theory; Queuing models; Queue systems; Queue management; Optimization; Waiting time; Expected number of patients; Healthcare facility; Server busy time; Server idle time; Number of patients in the queue; Number of patients in the system; Staffing issues; Opportunities; Challenges
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May Clinics: Variety vs Quality
Case
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Reference no. 613-025-1
Subject category: Production and Operations Management
Authors: Eugene Okolie (Lagos Business School); Philip Anegbe (Lagos Business School)
Published by: Lagos Business School
Originally published in: 2013
Version: March 10, 2016
Length: 18 pages
Data source: Field research
Topics: Competitive strategy; Competitive priorities; Mission and vision statements; Variety; Quality; Capacity; Waiting time; Staff turnover; Diversify
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Chapter 3: The Basics - Multiple-channel, Single-phase Model
Book chapter
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Reference no. BEP0531
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 21 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Chapter 2: The Basics - Single-channel, Single-phase Model
Book chapter
-
Reference no. BEP0530
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 18 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Thumbnail image for product with reference number BEP0529
Chapter 1: Concepts, Probabilities, Models, and Costs
Book chapter
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Reference no. BEP0529
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 22 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Chapter 4: More Complex Single-channel Models
Book chapter
-
Reference no. BEP0532
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 29 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Thumbnail image for product with reference number BEP0528
Operations Methods: Waiting Line Applications - Introduction
Book chapter
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Reference no. BEP0528
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 14 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Chapter 5: More Complex Multiple-channel Models
Book chapter
-
Reference no. BEP0533
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 23 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Appendix C: Multiple-channel Application Data
Book chapter
-
Reference no. BEP0538
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 20 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Thumbnail image for product with reference number BEP0534
Chapter 6: Managerial Considerations
Book chapter
-
Reference no. BEP0534
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 42 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Appendix D: Simulation Information
Book chapter
-
Reference no. BEP0539
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 16 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Chapter 7: Useful Tools and Simulation Methods
Book chapter
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Reference no. BEP0535
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 33 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Appendix B: Symbol Definitions
Book chapter
-
Reference no. BEP0537
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 13 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
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Appendix A: Glossary
Book chapter
-
Reference no. BEP0536
Authors: Kenneth Shaw (Oregon State University)
Chapter from: "Operations Methods: Waiting Line Applications"
Published by: Business Expert Press
Originally published in: 2011
Length: 17 pages
Topics: Waiting lines; Queues; Queuing theory; Service rate; Arrival rate; Utilization; Waiting time; Multiple servers; Service distributions; Arrival distributions; Cost trade-offs; Limited population service; Line capacity restrictions; Assembly line performance; Service process design; Service process improvement; Simulation methods; Excel applications; Little's Law; Variances; Stochastic process; State diagrams; Priority queues; Service classes; Deterministic process; Memoryless; Markovian; Poisson distribution; Exponential distribution; Normal distribution; Uniform distribution; Erlang distributions; Kendall notation; Triangular distribution
View full details
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