Spanish language
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Tecnologico de Monterrey
Version: 17 October 2008
Length: 4 pages
Abstract
The case is about a problem of customer complaints and a training that did not work. This envolves a detection of needs that was ineffective or that was done incompletely. Who should make the decision is Rebecca Cruz, office manager of PANAHOGAR, family business facing the problem already described.
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Tecnologico de Monterrey
Version: 17 October 2008
Length: 4 pages
About
Abstract
The case is about a problem of customer complaints and a training that did not work. This envolves a detection of needs that was ineffective or that was done incompletely. Who should make the decision is Rebecca Cruz, office manager of PANAHOGAR, family business facing the problem already described.
Settings
Related
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Tecnologico de Monterrey
Version: 17 October 2008
Length: 4 pages