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Thumbnail image for product with reference number 9-408-S21
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (A)
Case
-
Reference no. 9-408-S21
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 29 April 2004
Length: 19 pages
Data source: Field research
Topics: Applications; Crisis management; Downsizing; Hiring & employment; Power and influence
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Abstract

This is a Spanish version. Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff leaked before the planned announcement. The situation quickly deteriorated as a series of irate managers called Amon-Higa, demanding to know why they weren't aware of the layoff and asking her how to handle the situation. She must quickly assess the situation, figure out what went wrong, and decide how to manage each of the company's stakeholders, including Chuck Bay, KANA's CEO.
Location:
United States
Industry:
Software publishing
Size:
400 employees
Other setting(s):
2001
Thumbnail image for product with reference number 5-404-060
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (A), (B), and (C)
Teaching note
-
Reference no. 5-404-060
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 14 October 2003
Length: 14 pages
View full details
Thumbnail image for product with reference number 9-403-117
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (A)
Case
-
Reference no. 9-403-117
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 29 April 2004
Length: 18 pages
Data source: Field research
Topics: Applications; Crisis management; Downsizing; Hiring & employment; Power and influence
View full details
Thumbnail image for product with reference number 9-403-118
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (B)
Supplement
-
Reference no. 9-403-118
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 2 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details
Thumbnail image for product with reference number 9-403-119
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (C)
Supplement
-
Reference no. 9-403-119
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 3 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details
Thumbnail image for product with reference number 9-408-S22
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (B)
Supplement
-
Reference no. 9-408-S22
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Revision date: 10-May-2019
Length: 2 pages
Data source: Field research
Topics: Crisis management; Power and influence; Hiring & employment; Downsizing; Applications
View full details
Thumbnail image for product with reference number 9-408-S23
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (C)
Supplement
-
Reference no. 9-408-S23
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 3 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details

About

Abstract

This is a Spanish version. Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff leaked before the planned announcement. The situation quickly deteriorated as a series of irate managers called Amon-Higa, demanding to know why they weren't aware of the layoff and asking her how to handle the situation. She must quickly assess the situation, figure out what went wrong, and decide how to manage each of the company's stakeholders, including Chuck Bay, KANA's CEO.

Settings

Location:
United States
Industry:
Software publishing
Size:
400 employees
Other setting(s):
2001

Related

Thumbnail image for product with reference number 5-404-060
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (A), (B), and (C)
Teaching note
-
Reference no. 5-404-060
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 14 October 2003
Length: 14 pages
View full details
Thumbnail image for product with reference number 9-403-117
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (A)
Case
-
Reference no. 9-403-117
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 29 April 2004
Length: 18 pages
Data source: Field research
Topics: Applications; Crisis management; Downsizing; Hiring & employment; Power and influence
View full details
Thumbnail image for product with reference number 9-403-118
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (B)
Supplement
-
Reference no. 9-403-118
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 2 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details
Thumbnail image for product with reference number 9-403-119
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (C)
Supplement
-
Reference no. 9-403-119
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 3 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details
Thumbnail image for product with reference number 9-408-S22
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (B)
Supplement
-
Reference no. 9-408-S22
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Revision date: 10-May-2019
Length: 2 pages
Data source: Field research
Topics: Crisis management; Power and influence; Hiring & employment; Downsizing; Applications
View full details
Thumbnail image for product with reference number 9-408-S23
Compact case
The Cat Is Out of the Bag: Kana and the Layoff Gone Awry (C)
Supplement
-
Reference no. 9-408-S23
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leslie A Perlow (Harvard Business School); David L Ager (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 9 October 2003
Length: 3 pages
Data source: Field research
Topics: Downsizing; Crisis management; Applications; Power and influence; Human resource management
View full details