Product details

Maria Gonzalez, a unionised employee of Global Communications, is arrested in an off-duty incident involving drugs, guns, and possible pornography. The news account publishes the names of those arrested, including Maria, but lists her name as Yvonne Gonzalez. Maria, as she is known in the office, is a customer service representative (CSR) at Global. She has access to private information about Global’s customers and is the point of contact for them. Maria reports out sick following the arrest and her immediate boss, unaware of the drug bust and Maria’s associated arrest, simply thinks this is a typical sick-day call-out. Subsequently and quite by accident, Maria’s managers learn that Maria’s absences are directly related to events at the drug bust. In turn, when she wants to report back to work, they become concerned about what the appropriate course of action regarding Maria’s behaviour should be. They are troubled by the potential customer and employee impact, as well as negative publicity that could tarnish Global’s overall reputation. Discipline in the workplace, employee and labor relations, human resource management, job analysis, just cause, off-the-job misconduct.