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Chapter from: "The India Way: How India's Top Business Leaders Are Revolutionizing Management"
Published by: Harvard Business Publishing
Originally published in: 2010
Version: 22 March 2010

Abstract

Leading firms in India-IT services giant HCL Technologies, Reliance Industries, Yes Bank, and Infosys, to name just a few-view managing people as an integral part of their business strategies. The India Way, which stands in striking contrast to the business practices of Western countries, recognizes that strategy is based on internal competencies, and these ultimately come from the actions and efforts of employees. In this chapter, authors Peter Cappelli, Harbir Singh, Jitendra Singh, and Michael Useem examine key aspects of human resource management at Indian firms-recruitment, training and development, employee engagement, and organizational culture-positioning them in stark contrast to their counterparts in US firms. What can Western business leaders learn from the India Way of managing people? A great deal, according to the authors. This chapter was originally published as Chapter 3 of The India Way: How India's Top Business Leaders Are Revolutionizing Management. This chapter is excerpted from ‘The India Way: How India's Top Business Leaders Are Revolutionizing Management'.
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Abstract

Leading firms in India-IT services giant HCL Technologies, Reliance Industries, Yes Bank, and Infosys, to name just a few-view managing people as an integral part of their business strategies. The India Way, which stands in striking contrast to the business practices of Western countries, recognizes that strategy is based on internal competencies, and these ultimately come from the actions and efforts of employees. In this chapter, authors Peter Cappelli, Harbir Singh, Jitendra Singh, and Michael Useem examine key aspects of human resource management at Indian firms-recruitment, training and development, employee engagement, and organizational culture-positioning them in stark contrast to their counterparts in US firms. What can Western business leaders learn from the India Way of managing people? A great deal, according to the authors. This chapter was originally published as Chapter 3 of The India Way: How India's Top Business Leaders Are Revolutionizing Management. This chapter is excerpted from ‘The India Way: How India's Top Business Leaders Are Revolutionizing Management'.

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