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Case
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Reference no. 9-917-026
Subject category: Ethics and Social Responsibility
Authors: Benjamin Edelman (Harvard Business School); Jenny Sanford (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 1 March 2018
Revision date: 10-Apr-2018
Length: 17 pages
Data source: Published sources
Topics: Contracts; Crisis management; Operations management; Reputations; Service management
Share a link: https://casecent.re/p/145617
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Abstract

In widely-circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry.
Location:
Illinois
Industries:
Airlines; Transportation
Size:
> 1 billion; Fortune 500
Other setting(s):
2017
Teaching note
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Reference no. 5-917-027
Subject category: Ethics and Social Responsibility
Authors: Benjamin Edelman (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 22 June 2017
Length: 11 pages
Data source: Published sources
View full details

About

Abstract

In widely-circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry.

Settings

Location:
Illinois
Industries:
Airlines; Transportation
Size:
> 1 billion; Fortune 500
Other setting(s):
2017

Related

Teaching note
-
Reference no. 5-917-027
Subject category: Ethics and Social Responsibility
Authors: Benjamin Edelman (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 22 June 2017
Length: 11 pages
Data source: Published sources
View full details