Herman Miller (A): Innovation by Design

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Herman Miller (A): Innovation by Design

Case

Reference no. 9-602-023

Subject category: Production and Operations Management

Authors: Sandra J Sucher (Harvard Business School); Stacy E McManus (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 2001

Version: 27 November 2002

Revision date: 15-May-2019

Length: 21 pages

Data source: Published sources

Topics: Business models; Innovation; Organizational behavior; Supply chain management; Design

Notes: To maximise their effectiveness, colour items should be printed in colour.

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Abstract

Gary Van Spronsen, President of Miller SQA, has been asked to leave the thriving subsidiary he helped to reinvent to join Herman Miller's corporate initiative on innovation. Miller SQA has pioneered processes new to the Herman Miller organization, such as computer-assisted sales and value chain integration. This case details the innovations that have led to a completely new business model for a previously underserved market and highlights the integration of target customer, product design, manufacturing, and supply chain management.

Location:

Michigan

Industry:

Office furniture

Other setting(s):

1990-2000