Delivery Problems at Arrow Electronics, Inc (A)

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Case

Reference no. 9-601-131

Subject category: Production and Operations Management

Authors: Frances X Frei (Harvard Business School); Kerry Herman (Harvard Business School); Andrew P McAfee (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 2001

Version: 12 November 2019

Revision date: 5-Dec-2019

Length: 17 pages

Data source: Field research

Topics: Information systems; Distribution; Operations & processes

Share a link: https://casecent.re/p/41420

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Abstract

Describes a dramatic decrease in service levels (on-time shipments) from the warehouse network of a large electronics distributor. Students need to analyze the root cause of the problem and propose actions. A rewritten version of an earlier case.

Location:

New York

Industry:

Electronic components

Size:

USD1 billion revenues

Other setting(s):

1993