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Case
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Reference no. 9-186-136
Published by: Harvard Business Publishing
Originally published in: 1985
Version: 1 July 1993
Length: 14 pages
Data source: Field research

Abstract

Describes a conflict between the corporate controller and a division president about labor standards, which the division purposefully overstates to protect its margins. Illustrates the multiple roles of standards, and the roles of controllers and line management in resolving such conflicts.
Location:
Industry:
Size:
USD800 million revenues
Other setting(s):
1982

About

Abstract

Describes a conflict between the corporate controller and a division president about labor standards, which the division purposefully overstates to protect its margins. Illustrates the multiple roles of standards, and the roles of controllers and line management in resolving such conflicts.

Settings

Location:
Industry:
Size:
USD800 million revenues
Other setting(s):
1982

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