Subject category:
Human Resource Management / Organisational Behaviour
Published by:
INSEAD
Version: 06.2014
Length: 7 pages
Data source: Generalised experience
Topics:
Human resources manager; Boss behaviour; Subordinate performance; Management and leadership; Motivation and expectations; Self-fulfilling prophecy; Pygmalion effect; Communication; Conflict and mediation; Cognitive biases; Labelling; Selective attention; Attributions; HR (human resources) systems, fair process and feedback; Vicious circles
Abstract
Two reasonable people, a boss and a subordinate, find each other 'impossible to handle'. Through their descriptions of each other's behaviour we realise that they are in a self-perpetuating dynamic. An attempted intervention by the human resource manager not only fails to resolve the situation; it actually makes it worse.
Size:
Division of a multinational company
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
INSEAD
Version: 06.2014
Length: 23 pages
Data source: Generalised experience
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Abstract
Two reasonable people, a boss and a subordinate, find each other 'impossible to handle'. Through their descriptions of each other's behaviour we realise that they are in a self-perpetuating dynamic. An attempted intervention by the human resource manager not only fails to resolve the situation; it actually makes it worse.
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Size:
Division of a multinational company
Related
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
INSEAD
Version: 06.2014
Length: 23 pages
Data source: Generalised experience