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Thumbnail image for product with reference number 9-607-081
Dell Computers (B): The Transition
Supplement
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Reference no. 9-607-081
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Christine Harris-van Keuren (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 20 August 2007
Length: 11 pages
Data source: Published sources
Topics: Technology; Outsourcing; Service management; Customer relationship management
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Abstract

Must be used with: 'Dell Computers (A): Field Service for Corporate Clients'.
Thumbnail image for product with reference number 5-608-046
Dell Computers: Field Service for Corporate Clients (A) and Transition (B)
Teaching note
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Reference no. 5-608-046
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 4 April 2008
Length: 23 pages
Data source: Published sources
View full details
Thumbnail image for product with reference number 9-603-067
Dell Computers (A): Field Service for Corporate Clients
Case
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Reference no. 9-603-067
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 30 April 2007
Length: 13 pages
Data source: Published sources
Topics: Outsourcing; Customer Relationship Management (CRM); Computers; Technology; Service management
View full details

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Abstract

Must be used with: 'Dell Computers (A): Field Service for Corporate Clients'.

Related

Thumbnail image for product with reference number 5-608-046
Dell Computers: Field Service for Corporate Clients (A) and Transition (B)
Teaching note
-
Reference no. 5-608-046
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 4 April 2008
Length: 23 pages
Data source: Published sources
View full details
Thumbnail image for product with reference number 9-603-067
Dell Computers (A): Field Service for Corporate Clients
Case
-
Reference no. 9-603-067
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 30 April 2007
Length: 13 pages
Data source: Published sources
Topics: Outsourcing; Customer Relationship Management (CRM); Computers; Technology; Service management
View full details