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Chapter from: "Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Commitment"
Published by: Harvard Business Publishing
Published in: 2007

Abstract

This chapter presents a framework for organization design, focusing on the four key elements that organizations must address in order to ensure the successful execution of strategy: customer definition, critical performance variables, creative tension, and commitment to others. This product can be used with the free Job Design Optimization Tool (JDOT), available from the Harvard website. This chapter is excerpted from ‘Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Commitment'.

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Abstract

This chapter presents a framework for organization design, focusing on the four key elements that organizations must address in order to ensure the successful execution of strategy: customer definition, critical performance variables, creative tension, and commitment to others. This product can be used with the free Job Design Optimization Tool (JDOT), available from the Harvard website. This chapter is excerpted from ‘Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Commitment'.

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