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Chapter from: "8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT"
Published by: Harvard Business Publishing
Published in: 2010

Abstract

You've worked diligently with IT on developing your new technology and are confident that your project was well run and your technology well built. Now what? In order to get your new technology deployed across the organization, it must first be subjected to a rigid production process-a process that can seem somewhat arbitrary to those outside of IT. Once your new technology gets past production, you still aren't 'done'. In comprehensive but jargon-free language, this chapter illuminates the key questions surrounding the implementation of new technology: What are your responsibilities as the owner of your new technology? What is the connection between funding for new technology and technology maintenance and support? Why are IT costs and risks a big deal? What can you do to reduce lights-on costs and manage risks? This chapter will explain your role as business leader of an IT-enabled initiative so you can understand how to better allocate resources between the customized and standardized aspects of IT. This chapter is excerpted from ‘8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT'.

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Abstract

You've worked diligently with IT on developing your new technology and are confident that your project was well run and your technology well built. Now what? In order to get your new technology deployed across the organization, it must first be subjected to a rigid production process-a process that can seem somewhat arbitrary to those outside of IT. Once your new technology gets past production, you still aren't 'done'. In comprehensive but jargon-free language, this chapter illuminates the key questions surrounding the implementation of new technology: What are your responsibilities as the owner of your new technology? What is the connection between funding for new technology and technology maintenance and support? Why are IT costs and risks a big deal? What can you do to reduce lights-on costs and manage risks? This chapter will explain your role as business leader of an IT-enabled initiative so you can understand how to better allocate resources between the customized and standardized aspects of IT. This chapter is excerpted from ‘8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT'.

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