Subject category:
Economics, Politics and Business Environment
Published by:
IBS Case Development Center
Length: 13 pages
Data source: Published sources
Topics:
Indian business process outsourcing (BPO) industry; Business process outsourcing; Daksh e-Services; Comparative cost advantage theory; Information technology enabled services (ITES); e-Serve International; Customer Relationship Management (CRM); Unemployment; Mergers & acquisitions (M&A); Productivity; Low cost destination; NASSCOM (National Association of Software and Service Companies); International trade, free trade; CitiGroup; Offshoring hotspot
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Subject category:
Strategy and General Management
Published by:
IBS Research Center
Length: 19 pages
Data source: Published sources
Topics:
ITES - BPO (information technology enabled services - business process outsourcing) industry; Mphasis; Jerry Rao; Barings India Investment Limited; Mergers & acquisitions (M&A); Off-shore billing rates; Niche positioning; Expansion plans of global technology MNCs (multinational corporations); Integrated business model; Global platform-based company; Transaction-based pricing model; Divestiture move by investors; NASSCOM (National Association of Software and Service Companies); Information security; Customer satisfaction
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Subject category:
Knowledge, Information and Communication Systems Management
Published by:
IBS Research Center
Length: 13 pages
Data source: Published sources
Topics:
BPOs (business process outsourcings) in India; Mphasis; NASSCOM (National Association of Software and Service Companies); IT (information technology), ITES (information technology-enabled services); Indian call centres; Data security; Data privacy; Outsourcing; IT, BPO; Anti-outsourcing; Security breach; Global outsourcing; Cyber crime; Cyber security legislation
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https://casecent.re/p/68004
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