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Prize winner
Compact case
Case
-
Reference no. 9A94M006
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2000-05-02
Length: 2 pages
Data source: Field research
Topics: Business policy; Management of change; International business; Policy formulation and implementation
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Abstract

Supplement to the A case. On the day that Weytjens demoted a sous-chef for having ignored several warnings not to eat in the kitchen, which was a requirement of ISO 9002 standards, he returned from lunch to find three other sous-chefs waiting in his office. They were there to complain about what they felt was unnecessarily harsh action and to ask Weytjens to reconsider his decision. Background information is provided in cases 9A94M003 and 9A94M004; subsequent related cases are 9A94M005, 9A94M007, and 9A94M008.
Location:
Belgium
Industry:
Air transportation
Size:
Large
Teaching note
-
Reference no. 8A94M03
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2001-05-29
Length: 20 pages
Data source: Field research
View full details
Case
-
Reference no. 9A94M003
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2000-05-05
Length: 17 pages
Data source: Field research
Topics: Business policy; Management of change; International business; Policy formulation and implementation
View full details
Compact case
Case
-
Reference no. 9A94M005
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2008-06-10
Length: 3 pages
Data source: Field research
Topics: Policy formulation/implementation; Management of change; International business; Business policy
View full details
Compact case
Case
-
Reference no. 9A94MC006
Simplified Chinese language
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2010-02-25
Length: 2 pages
Data source: Field research
Topics: Strategy formulation; Strategy implementation; Change management; Airline industry; Belgium; General management/strategy; International
View full details
Compact case
Supplement
-
Reference no. 9A94MF06
French language
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2010-02-25
Length: 2 pages
Data source: Field research
Topics: Business policy; International business; Management of change; Policy formulation and implementation
View full details

About

Abstract

Supplement to the A case. On the day that Weytjens demoted a sous-chef for having ignored several warnings not to eat in the kitchen, which was a requirement of ISO 9002 standards, he returned from lunch to find three other sous-chefs waiting in his office. They were there to complain about what they felt was unnecessarily harsh action and to ask Weytjens to reconsider his decision. Background information is provided in cases 9A94M003 and 9A94M004; subsequent related cases are 9A94M005, 9A94M007, and 9A94M008.

Settings

Location:
Belgium
Industry:
Air transportation
Size:
Large

Related

Teaching note
-
Reference no. 8A94M03
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2001-05-29
Length: 20 pages
Data source: Field research
View full details
Case
-
Reference no. 9A94M003
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2000-05-05
Length: 17 pages
Data source: Field research
Topics: Business policy; Management of change; International business; Policy formulation and implementation
View full details
Compact case
Case
-
Reference no. 9A94M005
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2008-06-10
Length: 3 pages
Data source: Field research
Topics: Policy formulation/implementation; Management of change; International business; Business policy
View full details
Compact case
Case
-
Reference no. 9A94MC006
Simplified Chinese language
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2010-02-25
Length: 2 pages
Data source: Field research
Topics: Strategy formulation; Strategy implementation; Change management; Airline industry; Belgium; General management/strategy; International
View full details
Compact case
Supplement
-
Reference no. 9A94MF06
French language
Subject category: Strategy and General Management
Authors: Mary M Crossan; Barbara Pierce
Published by: Ivey Publishing
Originally published in: 1994
Version: 2010-02-25
Length: 2 pages
Data source: Field research
Topics: Business policy; International business; Management of change; Policy formulation and implementation
View full details
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