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Case
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Reference no. 9-696-015
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School); James B Weber (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 19 March 2004
Length: 21 pages
Data source: Field research
Topics: Health care policy; Process analysis; Service management; Business process re-engineering (BPR)
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Abstract

A cross-functional team at Massachusetts General Hospital tries to re-engineer the service delivery process (the 'care path') for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining / enhancing the quality of care provided.
Location:
Massachusetts
Industry:
Health care services
Size:
10,000 employees, USD750 million revenues
Other setting(s):
1994
Teaching note
-
Reference no. 5-697-074
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1997
Length: 10 pages
View full details
Case
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Reference no. 9-604-S14
Spanish language
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School); James B Weber (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 1 April 1999
Length: 22 pages
Data source: Field research
Topics: Health care policy; Process analysis; Service management; Business process re-engineering (BPR)
View full details
Supplement
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Reference no. 9-697-021
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School); M Eastley (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 20 June 1997
Length: 20 pages
Data source: Field research
Topics: Health care policy; Process analysis; Service management; Business process reengineering; Employee retention; Operations management; Improving performance
View full details

About

Abstract

A cross-functional team at Massachusetts General Hospital tries to re-engineer the service delivery process (the 'care path') for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining / enhancing the quality of care provided.

Settings

Location:
Massachusetts
Industry:
Health care services
Size:
10,000 employees, USD750 million revenues
Other setting(s):
1994

Related

Teaching note
-
Reference no. 5-697-074
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1997
Length: 10 pages
View full details
Case
-
Reference no. 9-604-S14
Spanish language
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School); James B Weber (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 1 April 1999
Length: 22 pages
Data source: Field research
Topics: Health care policy; Process analysis; Service management; Business process re-engineering (BPR)
View full details
Supplement
-
Reference no. 9-697-021
Subject category: Production and Operations Management
Authors: Steven C Wheelwright (Harvard Business School); M Eastley (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 20 June 1997
Length: 20 pages
Data source: Field research
Topics: Health care policy; Process analysis; Service management; Business process reengineering; Employee retention; Operations management; Improving performance
View full details