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Book chapter
-
Reference no. 1580BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 35 pages
Topics: Employment; Energy; Environmental management; Health; Safety; Strategic alliances; Sustainable devlopment
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Abstract

Many companies today recognize that achieving excellence in environmental, safety, health, employment, and community practices are part of long-term, value-creating strategies. Companies that excel in critical regulatory and social processes can enhance their reputation among customers and investors, and also help to attract and retain valuable employees who take pride in their companies. Provides examples of how companies manage and report their regulatory and social performance along several dimensions, including environmental performance and employee practices. This chapter is excerpted from ‘Strategy Maps: Converting Intangible Assets into Tangible Outcomes'.
Industry:
Advertising industry, fluid control, pump and seal industries
Book chapter
-
Reference no. 1574BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 28 pages
Topics: Balanced scorecard; Long term planning; Organizational approach; Public sector; Strategy; Strategy maps
View full details
Book chapter
-
Reference no. 1575BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 35 pages
Topics: Intangible assets; Financial planning; Innovation; Customer relationship management; Value creation
View full details
Book chapter
-
Reference no. 1577BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 41 pages
Topics: Customer relations; Operational effectiveness; Products; Quality control; Risk management; Services; Suppliers
View full details
Book chapter
-
Reference no. 1578BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 31 pages
Topics: Customer acquisition; Customer relations; Customer retention; Customers; Human capital; Information capital; Target markets
View full details
Book chapter
-
Reference no. 1579BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 29 pages
Topics: Culture; Customer relations; Growth; Learning; Product development; RandD; Teamwork
View full details
Book chapter
-
Reference no. 1581BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 27 pages
Topics: Alignment; Growth; Human capital; Information capital; Intangible assets; Integration; Learning; Organizational capital; Strategic planning
View full details
Book chapter
-
Reference no. 1582BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 26 pages
Topics: Core competencies; Human resources (HR) management; Job families; Strategic HR management
View full details
Book chapter
-
Reference no. 1583BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 27 pages
Topics: Analytic applications; Information capital; Job families; Resource allocation; Technological infrastructure
View full details
Book chapter
-
Reference no. 1584BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 44 pages
Topics: Accountability; Alignment; Communication channels; Culture; Leadership; Organizational capital; Strategic thinking; Teamwork
View full details
Book chapter
-
Reference no. 1585BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 48 pages
Topics: Cost control; Customer satisfaction; Intangible assets; Strategic positioning; Supply chains; Value innovations
View full details
Book chapter
-
Reference no. 1586BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 32 pages
Topics: Macroeconomics; Microeconomics; Strategic thinking; Strategy maps; Value creation
View full details
Book chapter
-
Reference no. 1587BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 16 pages
Topics: Convergence; Customer relations; Financial performance; Operational effectiveness; Performance
View full details
Book chapter
-
Reference no. 1588BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 20 pages
Topics: Alignment; Operational effectiveness; Performance appraisals; Stakeholders; Strategic processes
View full details
Book chapter
-
Reference no. 1590BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 12 pages
Topics: Alignment; Community-based organizations; Non-financial performance; Non-profits; Performance improvement methodologies; Social responsibility
View full details

About

Abstract

Many companies today recognize that achieving excellence in environmental, safety, health, employment, and community practices are part of long-term, value-creating strategies. Companies that excel in critical regulatory and social processes can enhance their reputation among customers and investors, and also help to attract and retain valuable employees who take pride in their companies. Provides examples of how companies manage and report their regulatory and social performance along several dimensions, including environmental performance and employee practices. This chapter is excerpted from ‘Strategy Maps: Converting Intangible Assets into Tangible Outcomes'.

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Industry:
Advertising industry, fluid control, pump and seal industries

Related

Book chapter
-
Reference no. 1574BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 28 pages
Topics: Balanced scorecard; Long term planning; Organizational approach; Public sector; Strategy; Strategy maps
View full details
Book chapter
-
Reference no. 1575BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 35 pages
Topics: Intangible assets; Financial planning; Innovation; Customer relationship management; Value creation
View full details
Book chapter
-
Reference no. 1577BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 41 pages
Topics: Customer relations; Operational effectiveness; Products; Quality control; Risk management; Services; Suppliers
View full details
Book chapter
-
Reference no. 1578BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 31 pages
Topics: Customer acquisition; Customer relations; Customer retention; Customers; Human capital; Information capital; Target markets
View full details
Book chapter
-
Reference no. 1579BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 29 pages
Topics: Culture; Customer relations; Growth; Learning; Product development; RandD; Teamwork
View full details
Book chapter
-
Reference no. 1581BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 27 pages
Topics: Alignment; Growth; Human capital; Information capital; Intangible assets; Integration; Learning; Organizational capital; Strategic planning
View full details
Book chapter
-
Reference no. 1582BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 26 pages
Topics: Core competencies; Human resources (HR) management; Job families; Strategic HR management
View full details
Book chapter
-
Reference no. 1583BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 27 pages
Topics: Analytic applications; Information capital; Job families; Resource allocation; Technological infrastructure
View full details
Book chapter
-
Reference no. 1584BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 44 pages
Topics: Accountability; Alignment; Communication channels; Culture; Leadership; Organizational capital; Strategic thinking; Teamwork
View full details
Book chapter
-
Reference no. 1585BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 48 pages
Topics: Cost control; Customer satisfaction; Intangible assets; Strategic positioning; Supply chains; Value innovations
View full details
Book chapter
-
Reference no. 1586BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 32 pages
Topics: Macroeconomics; Microeconomics; Strategic thinking; Strategy maps; Value creation
View full details
Book chapter
-
Reference no. 1587BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 16 pages
Topics: Convergence; Customer relations; Financial performance; Operational effectiveness; Performance
View full details
Book chapter
-
Reference no. 1588BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 20 pages
Topics: Alignment; Operational effectiveness; Performance appraisals; Stakeholders; Strategic processes
View full details
Book chapter
-
Reference no. 1590BC
Authors: Robert S Kaplan (Harvard Business School); David P Norton (Harvard Business School)
Chapter from: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"
Published by: Harvard Business Publishing
Published in: 2006
Length: 12 pages
Topics: Alignment; Community-based organizations; Non-financial performance; Non-profits; Performance improvement methodologies; Social responsibility
View full details