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Topic/industry : Business process outsourcing
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Case
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Reference no. 214-045-1
Subject category: Economics, Politics and Business Environment
Authors: Thabo Mosala (University of the Witwatersrand (WITS)); Eulalie Metton (University of the Witwatersrand (WITS))
Published by: Wits Business School - University of the Witwatersrand
Published in: 2014
Length: 12 pages
Data source: Field research
Topics: Business process outsourcing (BPO)
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Case
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Reference no. 808-036-1
Subject category: Entrepreneurship
Authors: Thabo Mosala (University of the Witwatersrand (WITS)); Eulalie Metton (University of the Witwatersrand (WITS))
Published by: Wits Business School - University of the Witwatersrand
Published in: 2008
Length: 15 pages
Data source: Field research
Topics: Entrepreneurship; Strategy; Call centres; Business process outsourcing (BPO)
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Share a link: https://casecent.re/p/82260
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Structured assignment
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Reference no. 309-324-4
Subject category: Strategy and General Management
Authors: Deepti Arora (IBS Case Research Center (IBS CRC)); Shalu Bindal (IBS Case Research Center (IBS CRC)); Syam Prasad Gollapalli (IBS Case Development Center)
Published by: IBS Research Center
Published in: 2009
Length: 2 pages
Data source: Published sources
Topics: China; BPO (business process outsourcing) / IT; Outsourcing; Dalian; Low cost; Language; Infrastructure; Software; Coding; Application development; Skilled labour; Government; Multinationals; NIIT; IBM
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Case
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Reference no. 309-324-1
Subject category: Strategy and General Management
Authors: Deepti Arora (IBS Case Research Center (IBS CRC)); Shalu Bindal (IBS Case Research Center (IBS CRC)); Syam Prasad Gollapalli (IBS Case Development Center)
Published by: IBS Research Center
Published in: 2009
Length: 7 pages
Data source: Published sources
Topics: China; BPO (business process outsourcing) / IT; Outsourcing; Dalian; Low cost; Language; Infrastructure; Software; Coding; Application development; Skilled labour; Government; Multinationals; NIIT; IBM
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Case
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Reference no. 306-434-1
Subject category: Strategy and General Management
Authors: Christoph Loch (INSEAD); Yaozhong Wu (INSEAD)
Published by: INSEAD
Originally published in: 2006
Version: 07.2006
Length: 17 pages
Data source: Field research
Topics: Software; Start-up; India; Technology strategy; Business process outsourcing (BPO); Business model
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Share a link: https://casecent.re/p/69409
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Structured assignment
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Reference no. 204-099-4
Subject category: Economics, Politics and Business Environment
Authors: Mercy Mathew (IBS Case Development Center); - Sushma (IBS Case Development Center)
Published by: IBS Case Development Center
Published in: 2007
Length: 13 pages
Data source: Published sources
Topics: Outsourcing; Business process outsourcing (BPO); American backlash; Free trade; Unemployment; Job churning; Protectionism
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Case
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Reference no. 204-099-1
Subject category: Economics, Politics and Business Environment
Authors: T Phani Madhav (IBS Case Development Center); Ganguly Kanko (IBS Case Development Center)
Published by: IBS Case Development Center
Published in: 2004
Length: 17 pages
Data source: Published sources
Topics: Outsourcing; Business process outsourcing (BPO); American backlash; Free trade; Unemployment; Job churning; Protectionism
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Share a link: https://casecent.re/p/19544
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Case from journal
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Reference no. IECJ0543C
Subject category: Finance, Accounting and Control
Authors: Barbara E Tarasovich (Sacred Heart University)
Published by: IMA - The Association of Accountants and Financial Professionals in Business
Originally published in: 2012
Version: December 2012
Length: 9 pages
Topics: Business process outsourcing (BPO); Cost of ownership; Project cost savings; Information technology (IT)
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Case from journal
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Reference no. JIT139
Subject category: Knowledge, Information and Communication Systems Management
Authors: Mary Lacity (University of Missouri at St. Louis); Joseph W Rottman (University of Missouri at St. Louis); Erran Carmel (American University)
Published by: SAGE Publications Ltd
Originally published in: "Journal of Information Technology Teaching Cases", 2014
Length: 13 pages
Topics: Impact sourcing; Prison sourcing; Business process outsourcing; Ethical sourcing; Teleological ethics; Deontological ethics
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Case
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Reference no. SMU-23-0028
Subject category: Knowledge, Information and Communication Systems Management
Authors: Siu Loon Hoe (Singapore Management University); Mahima Rao-Kachroo (Singapore Management University)
Published by: Singapore Management University
Originally published in: 2023
Version: 2024-01-15
Length: 11 pages
Data source: Field research
Topics: Change agents; Business process outsourcing; Go-to-market strategy; Growth strategy; Technological innovations; SaaS
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Case
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Reference no. 308-294-1
Subject category: Strategy and General Management
Authors: R Muthukumar (IBS Case Development Center); Tushar Sen (IBS Case Development Center)
Published by: IBS Case Development Center
Published in: 2008
Length: 9 pages
Data source: Field research
Topics: Project; Teamwork; Innovation; Challenges in a project; Troubled times; Chase Manhattan Bank USA; CRM (customer relationship management); TransWorks Information Services Pvt Ltd; Training; Management; Manager; India; BPO (business process outsourcing); Services
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Case
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Reference no. 307-422-1
Subject category: Strategy and General Management
Authors: B Anand Rao (ICFAI Business School, Ahmedabad); Sandeep Varma (ICFAI Business School, Chennai); Doris Rajakumari John (ICFAI Business School, Chennai)
Published by: IBS Research Center
Published in: 2007
Length: 12 pages
Data source: Published sources
Topics: Outsourcing; Nearshoring; Emerging destinations; Indian outsourcing industry; Chinese outsourcing industry; Business process outsourcing (BPO) sector; Offshoring
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Case
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Reference no. 309-331-1
Subject category: Strategy and General Management
Authors: Deepti Arora (IBS Case Research Center (IBS CRC)); Sandya Edavalapati (IBS Case Research Center (IBS CRC)); Kerani Suresh (IBS Case Development Center)
Published by: IBS Research Center
Published in: 2009
Length: 16 pages
Data source: Published sources
Topics: Business process outsourcing (BPO); Domestic BPOs; Offshoring; Nearshoring; Voice process; Non-voice process; Back-office operations; Verticals; Horizontals; Service level agreements (SLAs); Offshore BPOs; Knowledge process outsourcing (KPO); Sarbanes-Oxley Act; Third party BPOs; Recession
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Share a link: https://casecent.re/p/92209
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Structured assignment
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Reference no. 309-331-4
Subject category: Strategy and General Management
Authors: Deepti Arora (IBS Case Research Center (IBS CRC)); Sandya Edavalapati (IBS Case Research Center (IBS CRC)); Kerani Suresh (IBS Case Development Center)
Published by: IBS Research Center
Published in: 2009
Length: 2 pages
Data source: Published sources
Topics: Business process outsourcing (BPO); Domestic BPOs; Offshoring; Nearshoring; Voice process; Non-voice process; Back-office operations; Verticals; Horizontals; Service level agreements (SLAs); Offshore BPOs; Knowledge process outsourcing (KPO); Sarbanes-Oxley Act; Third party BPOs; Recession
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Case
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Reference no. E251A
Subject category: Entrepreneurship
Authors: Peter Wendell (Sierra Ventures); Patrick Arippol (Stanford Graduate School of Business, Stanford University)
Published by: Stanford Business School
Originally published in: 2007
Version: 26 February 2007
Length: 19 pages
Data source: Field research
Topics: Offshoring; Business process outsourcing (BPO); Call center; Customer support; Venture capital; Entrepreneurship; International business development; Entrepreneurial finance
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Case
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Reference no. E251B
Subject category: Entrepreneurship
Authors: Peter Wendell (Sierra Ventures); Patrick Arippol (Stanford Graduate School of Business, Stanford University)
Published by: Stanford Business School
Originally published in: 2007
Version: 26 February 2007
Length: 21 pages
Data source: Field research
Topics: Offshoring; Business process outsourcing (BPO); Call center; Customer support; Venture capital; Entrepreneurship; International business development; Entrepreneurial finance
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Share a link: https://casecent.re/p/87069
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Compact case
Supplement
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Reference no. E251ASQ
Subject category: Entrepreneurship
Authors: Patrick Arippol (Stanford Graduate School of Business, Stanford University)
Published by: Stanford Business School
Originally published in: 2007
Version: 20 February 2007
Length: 1 pages
Data source: Field research
Topics: Offshoring; Business process outsourcing (BPO); Call center; Customer support; Venture capital; Entrepreneurship; International business development; Entrepreneurial finance
Notes: For terms & conditions go to www.thecasecentre.org/freecaseterms
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Compact case
Supplement
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Reference no. E251BSQ
Subject category: Entrepreneurship
Authors: Patrick Arippol (Stanford Graduate School of Business, Stanford University)
Published by: Stanford Business School
Originally published in: 2007
Version: 20 February 2007
Length: 1 pages
Data source: Field research
Topics: Offshoring; Business process outsourcing (BPO); Call center; Customer support; Venture capital; Entrepreneurship; International business development; Entrepreneurial finance
Notes: For terms & conditions go to www.thecasecentre.org/freecaseterms
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Case from journal
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Reference no. JIT166
Subject category: Knowledge, Information and Communication Systems Management
Authors: Leslie Willcocks (London School of Economics & Political Science (LSE), Department of Management); Mary Lacity (University of Missouri at St. Louis); Andrew Craig (London School of Economics & Political Science (LSE))
Published by: SAGE Publications Ltd
Originally published in: "Journal of Information Technology Teaching Cases", 2017
Length: 17 pages
Topics: Robotic process automation; Strategy; Automation risks; RPA implementation; Global business services; Human resources function; Business process outsourcing
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