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Topic/industry : Public services
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Case
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Reference no. IMD-3-1290
Subject category: Strategy and General Management
Authors: David Robertson (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2003
Version: 22.06.2004
Length: 10 pages
Data source: Field research
Topics: Public services; Information and communication technology (ICT); Outsourcing; Re-engineering; Organisational changes; Joint venture; Procurement
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Share a link: https://casecent.re/p/11421
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Case
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Reference no. IMD-3-1289
Subject category: Strategy and General Management
Authors: David Robertson (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2003
Version: 22.06.2004
Length: 17 pages
Data source: Field research
Topics: Public services; Information and communication technology (ICT); Outsourcing; Re-engineering; Organisational changes; Joint venture; Procurement
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Share a link: https://casecent.re/p/11420
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Case
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Reference no. 223-0057-1
Subject category: Economics, Politics and Business Environment
Authors: Case Writer (Prince Mohammed Bin Salman College of Business and Entrepreneurship (MBSC))
Published by: Prince Mohammed Bin Salman College for Business & Entrepreneurship (MBSC)
Published in: 2023
Length: 16 pages
Data source: Published sources
Topics: Saudi healthcare; Vision 2030; Healthcare system; Public private partnership (PPP) model; Public services
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Share a link: https://casecent.re/p/193122
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Case
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Reference no. 303-006-1
Subject category: Strategy and General Management
Authors: Lourdes Casanova (INSEAD)
Published by: INSEAD
Published in: 2003
Length: 23 pages
Data source: Field research
Topics: Energy sector; Public services; Regulation; Spanish investments in Latin America; Multinational; Emerging markets; Latin America; Privatisation
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Share a link: https://casecent.re/p/8036
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Case
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Reference no. 924-0011-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Julian Birkinshaw (London Business School (LBS)); Neil King (Independent Author)
Published by: London Business School
Originally published in: 2024
Version: January 2024
Length: 12 pages
Data source: Field research
Topics: Digital transformation; e-Government; Smart cities; Public sector; Public services; e-Services; Dubai; UAE; Digital initiatives
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Share a link: https://casecent.re/p/198628
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Case
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Reference no. 321-0376-1
Subject category: Strategy and General Management
Authors: Elisabetta Trinchero (SDA Bocconi School of Management); Silvia Rota (SDA Bocconi School of Management); Raffaella Saporito (SDA Bocconi School of Management); Marta Barbieri (SDA Bocconi School of Management); Giovanni Valotti (SDA Bocconi School of Management)
Published by: SDA Bocconi
Published in: 2021
Length: 27 pages
Data source: Field research
Topics: COVID-19 pandemic; Public services; Business continuity; Crisis management; Decision making; Managing the unexpected; Resilience; Public utility
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Case
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Reference no. 323-0014-1
Subject category: Strategy and General Management
Authors: Francesco Longo (SDA Bocconi School of Management); Andrea Rotolo (SDA Bocconi School of Management); Francesca Meda (SDA Bocconi School of Management); Claudio Buongiorno Sottoriva (SDA Bocconi School of Management)
Published by: SDA Bocconi
Published in: 2023
Length: 16 pages
Data source: Field research
Topics: Access to services; Welfare services; Social care; Inequality; Public services; Municipalities; Multichannel; Omnichannel; Customer experience management; Customer journey analysis; Strategic management
Tags: UN Sustainable Development Goals (UN SDGs): Goal 10: Reduced inequalities; Goal 16: Peace, justice and strong institutions
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Case
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Reference no. IMD-3-1466
Subject category: Strategy and General Management
Authors: Ralf Boscheck (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 06.12.2004
Length: 6 pages
Data source: Published sources
Topics: Health care; Healthcare reforms; Health services; Private and public services; Regulation; OECD (Organisation of Economic Co-operation and Development); Doctors; Medical professionals; Germany
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Case
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Reference no. IMD-3-1465
Subject category: Strategy and General Management
Authors: Ralf Boscheck (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 06.12.2004
Length: 6 pages
Data source: Published sources
Topics: Health care; Healthcare reforms; Health services; Private and public services; Regulation; OECD (Organisation of Economic Co-operation and Development); Doctors; Medical professionals; United Kingdom
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Case
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Reference no. IMD-3-1464
Subject category: Strategy and General Management
Authors: Ralf Boscheck (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 06.12.2004
Length: 6 pages
Data source: Published sources
Topics: Health care; Healthcare reforms; Health services; Private and public services; Regulation; OECD (Organisation of Economic Co-operation and Development); Doctors; Medical professionals; United States of America
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Compact case
Case
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Reference no. IMD-3-1463
Subject category: Strategy and General Management
Authors: Ralf Boscheck (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 06.12.2004
Length: 4 pages
Data source: Published sources
Topics: Health care; Healthcare reforms; Corruption; Fraud; Kickbacks; Health insurance companies; Private and public services; Regulation; OECD (Organisation of Economic Co-operation and Development); Doctors; Medical professionals; United States; United Kingdom; Germany
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Case
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Reference no. 321-0062-1
Subject category: Strategy and General Management
Authors: Karthik Ramanna (University of Oxford); Sarah McAra (University of Oxford)
Published by: Blavatnik School of Government, University of Oxford
Originally published in: 2021
Version: 18-Aug-2020
Length: 20 pages
Data source: Field research
Topics: Crisis management; Crisis leadership; Crisis communication; Leadership; COVID; COVID pandemic; Hospital leadership; Health care leadership; Public services; Communication; Cultural transformation; Morale, Motivation; Public sector management; Pandemic preparedness and response; Public sector leadership
Notes: To maximise their effectiveness, colour items should be printed in colour.
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Case
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Reference no. 323-0316-1
Subject category: Strategy and General Management
Authors: Marta Micacchi (SDA Bocconi School of Management); Giovanni Valotti (SDA Bocconi School of Management); Francesco Vidè (SDA Bocconi School of Management)
Published by: SDA Bocconi
Published in: 2023
Length: 18 pages
Data source: Field research
Topics: User-centric strategy; Customer orientation; Public value; Organizational reputation; Legitimacy; Change management; Innovation
Tags: UN Sustainable Development Goals (UN SDGs): Goal 8: Decent work and economic growth; Goal 9: Industry, innovation and infrastructure; Goal 10: Reduced inequalities; Goal 16: Peace, justice and strong institutions; Goal 17: Partnerships for the goals
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Book chapter
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Reference no. BEP2018
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 17 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Book chapter
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Reference no. BEP2017
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 17 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Book chapter
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Reference no. BEP2024
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 27 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Share a link: https://casecent.re/p/123846
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Book chapter
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Reference no. BEP2022
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 21 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Book chapter
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Reference no. BEP2020
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 26 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Share a link: https://casecent.re/p/123839
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Book chapter
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Reference no. BEP2023
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 32 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Book chapter
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Reference no. BEP2019
Authors: Steve Baron (The University of Liverpool); Philippa Hunter-Jones (The University of Liverpool); Gary Warnaby (The University of Manchester)
Chapter from: "Service and Service Systems: Provider Challenges and Directions in Unsettled Times"
Published by: Business Expert Press
Published in: 2014
Length: 22 pages
Topics: Unsettled times; Consumption adequacy; Service systems; Public services; Places; Spatial service systems
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Share a link: https://casecent.re/p/123838
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